Last updated: December 2025
Thank you for visiting Kerafen. This Refund Policy explains how refunds are handled in connection with our website kerefen.com (the “Site”).
Kerafen is a product review and information website. It does not manufacture, warehouse, sell, or ship physical products. Purchases made after clicking links on our Site are processed and fulfilled by independent third‑party sellers. Because of this, refund options differ depending on whether something was purchased directly from Kerafen (if applicable) or from an external merchant.
1. No Refunds for Third‑Party Purchases
Most products mentioned or recommended on Kerafen are sold by third‑party companies.
- Any order you place on an external website is governed by that company’s own refund, return, and cancellation policies.
- Kerafen does not control, manage, or process refunds for these external orders.
- For refunds, returns, exchanges, or order issues related to third‑party products, you must contact the respective seller or the platform where you completed your purchase.
Kerafen is not responsible for decisions made by third‑party sellers regarding eligibility, timing, or methods of refund.
2. Refunds for Direct Digital Purchases (If Offered)
From time to time, Kerafen may offer digital products or services directly through the Site (for example, guides, checklists, or premium content). Refunds for such direct purchases are handled as follows:
- You may request a refund within 14 days of the original purchase date.
- The digital product must not have been extensively used, downloaded multiple times, or shared with others.
- You must provide a valid proof of purchase (such as order ID, transaction ID, or payment confirmation email).
Kerafen reserves the right to approve or deny refund requests based on evidence of use, access logs, or suspected abuse.
3. How to Request a Refund (Direct Purchases Only)
If you purchased a digital product or service directly from Kerafen and believe you are eligible for a refund:
- Send an email to contact@kerefe.com with:
- Your full name
- Email used at checkout
- Order or transaction ID
- Purchase date
- Clear reason for requesting a refund
- Your request will typically be reviewed within 5–7 business days.
- If approved, the refund will be issued to the original payment method within 7–10 business days, depending on your payment provider.
If your request is denied, you will receive a brief explanation by email.
4. Non‑Refundable Situations
Kerafen does not provide refunds in the following cases:
- Purchases made on third‑party websites, marketplaces, or vendor pages.
- Digital products that have been fully consumed, downloaded multiple times, or clearly used in full.
- Refund requests submitted more than 14 days after the purchase date for direct Kerafen digital products.
- Transactions where fraud, chargeback abuse, or policy misuse is suspected.
5. Affiliate Relationships and Disclaimer
Some links on Kerafen are affiliate links. This means Kerafen may earn a commission if you click a link and complete a purchase.
- These commissions do not affect the price you pay.
- Refund decisions for affiliate purchases rest solely with the third‑party seller.
- Kerafen does not intervene in disputes between customers and external merchants.
6. Changes to This Refund Policy
Kerafen may update this Refund Policy from time to time to reflect changes in offerings, legal requirements, or business practices. The “Last updated” date at the top of this page indicates when the latest revision took place.
Continued use of the Site after changes are posted will constitute your acceptance of the revised Refund Policy.
7. Contact Us
If you have questions about this Refund Policy or need clarification about whether your purchase is eligible for a refund through Kerafen, please contact:
Email: contact@kerefe.com
Kerafen aims to respond to refund‑related inquiries within a reasonable time frame, typically 2–5 business days.
